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Goods Faulty within 28 days of Receipt

Any goods returned for credit which are not faulty will be returned to the customer with a minimum £15 carriage charge. You must return the complete package, including ancillary items to us. Any items missing, when the product is returned to us will also be charged for. It is therefore very important that all items are checked for a legitimate fault, by the customer, before booking them in or returning them back to us.

Any items returned faulty (which have been purchased and returned within 28 days) will be repaired or replaced and sent back to the customer carriage free.

Please fill out the form below with your details so we can assist you as quickly as possible.

Please keep a copy of your email as it will have a unique returns number allocated to you which you will need for any further reference

Once we have established if your unit needs to be returned to us we will contact you and arrange for the unit to be picked up and turned around as soon as possible.

The Return process usually takes no longer than 7 working days, with the exception of bank holidays.

TheNavigationCompany will not be liable for any loss from products sent to us that fail to be delivered or are delivered damaged to our address. Returns or packages that do not have RMA numbers attached to the packaging, clearly visible may be refused and the carrier will return to sender.