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Returns and Technical Advice

We do want to keep our customers happy and if you feel that the level of service you have received from Tencom is below your expectation then we would like to hear about it so that we can put things right!

If things go wrong and you need to return the goods we will try to make the returns process as painless and as quick as possible. We usually provide additional warranties and guaranties provided by the manufacturers in addition to your consumer rights. Our procedures to deal with returns and faulty goods are set out below.

TO RETURN A PRODUCT

• If you wish to return a product purchased from us, you may do so within 7 days of purchasing the product. Please include the order number and covering letter explaining the reason why you wish to return the product.
• We will refund the price of the product, less any delivery costs charged.
• Products returned for credit must be in unopened original packaging with no damage to the boxes or equipment.
• Items returned for credit, which have been opened, with any damage to internal packaging or wrapping will be subject to a minimum 15% restocking charge in addition to postage charges. Items returned for credit which have been tested, trialed, or used will be subject to a minimum 25% handling charge.
• Any items returned with packaging missing or damaged or any other contents such as attachments, remote controls, instruction manuals, data or navigation CD's, unlock codes that are missing or damaged will also be charged to the customer.
• If any data CD is opened and the seal is broken then this item is not returnable as you have entered into a licensing agreement with the data provider.
• The product must be returned by the person who bought the product and with who thenavigationcompany.com or Tencom Ltd entered into a contract with. If you have a Question you need answering please feel free to use our Contact us page.

A GUIDE TO CONSUMER LAW - WHERE YOU STAND LEGALLY WHEN PURCHASING A PRODUCT

PURCHASES

The main statutes that cover your rights when shopping or buying a service are The Sale of Goods Act 1979 and the Supply of Goods and Services Act 1982 (as amended).

• The law says that goods must be of 'satisfactory quality'. This means that the goods we sell must be free from defects except when they have been brought to your attention.
• The products we sell must be 'fit for their purpose'. This means that the product does what it is intended they do.
• They must be 'as described' - if you buy a product that has a label stating the product is battery powered then this should be what should have been sold to you.
• These are your statutory rights which are contained in Acts of Parliament
• You have NO rights if you simply change your mind about something you have bought, made a mistake, or were told about the fault before you bought it. We have a returns policy for a limited time and as stated in our returns policy. We may exchange or give you a refund as a gesture of goodwill.
• The goods must be returned by the person or person who purchased the product.

The Navigation Company
Tencom Ltd
PO Box 506
Welwyn
AL7 9HN

N.B returns must be authorized by entering your details on one of the above forms. If you do not have a returns number your package will be refused.